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Shipping & Returns

Turnaround

All orders are shipped within 24 hours Monday - Friday 9am - 5pm. Our main warehouse is in Austin, Texas, and we have many other shipping hubs all over the USA. This allows us to deliver most orders to our customers within 2-4 days after the order is placed. We pride ourselves on quick shipping, and being Jeepers ourselves, we know you guys are always excited to get your parts in quickly!

Most orders placed before 3PM CST are shipped the same day!

Carriers

We use the following carriers to deliver our orders:

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Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

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Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.

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Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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Returns

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your item being delivered.

 

  1. Please email info@jeeppeople.com to request a refund or return. You will be responsible for the shipping cost to return the item to us.
  2. Unopened items will be charged a 15% restocking fee.

 

Cancellations

Cancelled orders are subject to a 10% cancellation fee.