To submit a warranty claim, follow the simple process below.
1. Read Install Guide
The majority of the claims that we receive, believe it or not, are usually a missed step during install or some other instructions that were over looked. Please re-read the install guide for your product to be sure there is nothing else you can do to solve this problem
Most of our products include Install Guides on the individual product page and on the Installation Guide page.
Jeep People is proud to carry thousands of products from a variety of different brands and manufacturers. Warranty information is usually found in the product descriptions, however each of our vendors has a different warranty per product and these can often be found on the vendors website.
We are happy to help you through the process of submitting a warranty claim.
Fill out the below form with your original order number, a brief explanation of the issue, the name of the shop that installed the components, and any photos of the issue.
The more information you can provide, the faster we can help resolve your warranty claims.
3. Verify & Submit
After you submit your claim below there are a few things that can happen. Please review and confirm that you understand the following procedure.
Claim Review: JeepPeople will review your warranty claim. Order number, description and photos of the malfunction must be submitted.
JeepPeople to Vendor: Once reviewed we will send your claim to the manufacturer including the information that you provided to us.
Vendor Response: Once the vendor receives the JeepPeople claim the vendor will issue a response (typically within 5 days).
JeepPeople Action: If the claim is approved by the vendor we will ship out a replacement part. (typically takes 5 days to get to you).